Chairsyde Privacy Notice

As an organisation, Todays Dental is committed to delivering the highest quality patient care. To enhance the efficiency of our services, our clinicians may use Chairsyde during your appointment.

What is Chairsyde?

Chairsyde is an Artificial Intelligence (AI) tool which transcribes clinical conversations between clinician and patient in real time to produce written clinical notes, eliminating the need for the clinician to take manual notes during your appointment. This will allow your clinician to focus solely on you and your treatment.

The information captured is reviewed and approved by your clinician before being saved to your dental records.

The programme does not have any influence or impact on the decisions made by your clinician in relation to your oral health. It does not make any treatment recommendations or clinical decisions and is purely used as a clinical note taking tool. Your clinician retains full control and responsibility for all advice and treatment planning.

Benefits of using Chairsyde:

• Improved standard of appointments: allows your clinician to focus solely on you, the patient, during your appointment
• Accurate documentation: helps create precise, clear, and detailed clinical notes for the patient record in real time that can be reviewed and edited as needed, supporting better clinical decision-making
• Consistent data capturing: standardises the way clinical information is recorded, reducing variability and errors in data entry
• Optimised efficiency: streamlines administrative tasks, giving clinicians more time to spend with their patients.

Types of Personal Data Processed

Chairsyde processes the following types of personal data during appointments:

• Patient Information: this includes audio recordings capturing the patient’s voice as well as the patient’s name (and title), contact details, medical history, diagnosis, treatment information, and any other information shared during consultations.
• Clinician Information: this includes audio recordings capturing the clinician’s voice and any professional identifiers, such as names and titles.

Lawful Basis for Processing with Chairsyde AI

• Performance of a public task
• To comply with our legal obligations as a provider of dental health care services

How we protect your data

Patient privacy and comfort are our top priorities.

Chairsyde only processes information discussed during your appointment. It processes speech transiently for transcription and retains only the generated text which remains available to the clinician with Chairsyde for documentation and reference purposes. The consultation voice recording is automatically deleted once the transcription has been successfully processed and verified by the clinician. This ensures that no unnecessary audio data is retained beyond what is needed to generate the transcript. Chairsyde does not otherwise store or process identifiable voice data, and cannot recognise or identify individuals from their speech. This design ensures compliance with GDPR principles of data minimisation and privacy by design.

At the start of your appointment and before using Chairsyde, your clinician will explain its role and ask for your permission to use it. If you would prefer for Chairsyde not to be used, please let your clinician know so they can make sure it’s not activated during your appointment. It will be noted in your records that you declined the use of Chairsyde, ensuring it is not used at any future appointments. You can opt into (or out of) the use of Chairsyde at any time.

Further Information

For further information regarding how your personal data is processed by us, please refer to our main patient privacy notice which can be found here: Privacy Policy | Cosmetic Dentistry Shrewsbury

Should you have any further questions in relation to the use of Chairsyde, please do not hesitate to contact your practice.

Ongoing monitoring

We keep our privacy notices under review.  Any updates to this privacy notice will be published on our website. This privacy notice was last reviewed on 10 October 2025.